Advanced Configuration

Heimdall Routing

Setting up the webchat notification system

Using heimdall you can listen to events from all webchat clients.
Webchat data received from heimdall is placed in stub.data.heimdall.webchat.
There are multiple events you can listen to on heimdall but the most important event is firstmessage.
The firstmessage event fires when a user sends a webchat message.
Create the heimdall registration stubber.systems.notifications.webchat.org.{{stub.orguuid}}.name.new_webchat_profile.webchatmessagetype.firstmessage

Emit Types

Event	Trigger	Description
Initialize	Chat window opens	Fires when a user opens the webchat window. Use this to capture the session UUID and optionally send a welcome message.
First Message	User's first message	Fires when a user sends their very first message in a session.

| Configuration | User submits a form field | Fires when a user submits configuration data such as a phone number or platform selection. |