Actions

Notifications

Common Logic

• All notifications have a send_to property
• This tells the system where to send notifications

Setting up the send_to property

• You can have any amount of objects in the send_to object
• These objects can have any name as seen below
• The system will send the notification to each send_to destination

In the below example the system will send notifications to 3 locations customer, sales, myself.

Sending to a notification platform

• To send to a specific notification platform you need to specify a platform as an object
• Below is an example of sending to the mobile-app platform

Sending to multiple notification platforms

• You may want to send notifications to multiple platforms
• This will result in the contact receiving notifications on slack and their mobile device

Sending notifications to a contact

• Notification platforms uses contact points to send notifications

• If a contact has no contact point they wont be able to receive notifications

• the only exception to this is the mobile-app platform. Mobile app is bound to a user , notifying a contact associated with that user will result in a notification

Parameters

type

• type of contact data you inserting
• for this case it is a single contactuuid

value

• A single contactuuid that the notifications will be sent to

Sending notifications to a contact list

• You may create contact groupings in stub if you want to send to multiple people at once
• This example assumes you have already created a contact group called custom_contact_group

Parameters

type

• type of contact data you inserting
• for this case it is a contact list

value

• Name of the contact list you wish to send to

Sending notifications to a raw contact point

• Raw types are specified in the send to object itself

• typically you dont want to use these when sending multiple notifications

• Raw values represent the string format of a contact point

• For slack the raw value would be WorkspaceName:ChannelID

• Raw contact points are unique to each platform due to each platform requiring different parameters

Parameters

type

• type of contact data you inserting
• for this case it is of type raw

value

• Raw contact point formatted