Guides

Webchat

Setup a chatbot bot using webchat

Overview

Webchat is a powerful tool that allows you to interact with your users in real-time from any web page.
It can be used to provide customer support, answer questions, or even provide a conversational interface to your application.
One of the best features of Stubber webchat is that the conversation channel can be switched to other channels, so that the user is not left "stranded" in the webchat on a browser.

Best Practices

• For simple use cases, you can set the webchat profile to route messages to a stub (create context) and then use the default context to handle the conversation.
• Enabling voice and file uploads expands the capabilities of the webchat.
• Use markdown for the first message to have a more visually appealing message.
• Enable the full screen mode option for the webchat to provide more reading space for the user.
• Enable switching to other channels like SMS, WhatsApp and Email.

Setting up your Webchat:

1. Create a webchat profile
2. Choose a routing method
3. Setup create context
4. Setup default context

Optional Step:

5. Webchat Notification Parameters

After completing the above template setup, you can proceed with adding chat bot functionality.