Concepts

Contacts

# Overview

Contacts represent people or groups important to your Org.
Each contact stores their personal details and contact points — such as email addresses and phone numbers — which are used for communication, notifications, and user invitations.

Contacts are are also used for managing access and permissions within your Org.
When a contact is invited to join Stubber and accepts the invitation, they become a Stubber user, and their permissions are then managed through their assigned team.

# Individual and Group Contacts

Contacts can be created as individuals or as groups.

• Individual contacts can be added to teams and invited to join your Org.
• Group contacts represent departments or organizations and cannot be added to teams, but can still receive notifications.

# Notifications

Contacts can receive notifications directly through their contact points (for example, email or SMS), depending on the configured notification type.

For details on how to create, edit, and manage contacts in the platform, see Manage → Contacts.

# Contact lists

Contact lists are containers for contacts that loosely represent roles or groups of people.

When you define a contact list, you are defining a role or group of people that can be assigned to a stub. This is useful for defining roles for splitting up responsibility on a process.

There are 3 main types of contact lists:

1. Individual Role: This is a contact list that is set to have a maximum of 1 member. This is useful for roles that can only be assigned to one person.
2. Team Role: This is a contact list that is set to only allow group contacts (Contacts that represent a group like a department). This is useful for roles that can be assigned to a team of people.
3. Group Role: This is a contact list that is set to allow both individual and group contacts with no limits. This is useful to add contacts that need to be kept in the loop but are not directly responsible for the process.

The responsibility pointer is used to set responsibility to a contact list.

The assign_to pointer can only be set to a contact list that is set as an Individual Role (max_members 1) list.

The in_the_pool_of pointer can only be set to a contact list that is set as a Team Role (contact_type_filter group) list.