Advanced Configuration

Notification Parameters

Explains Webchat notification parameters for browser communication. Useful for sending messages, forms, status updates, client settings, and sounds.

Notification parameters control what is sent to the webchat client. Each payload type is documented in its own section below.

# Basic Payload

Base payload structure for all webchat notifications. Includes the sessionuuid that targets a specific webchat client.

# Sending a Message

Send text, markdown, or HTML messages to the webchat client, with optional custom agent names.

# Sending a Form

Send interactive forms to collect input from the user within the webchat interface.

# Status Message

Display a temporary loading or status message in the webchat client, with configurable timeout.

# Client Settings

Update webchat client configuration including default country code, channel switching, file uploads, and voice notes.

# Sound Notification

Play an audible notification sound on the webchat client, with a choice of preset sounds.