Advanced Configuration

Notification Parameters

Notification parameters control what is sent to the webchat client. Each payload type is documented in its own section below.

# Basic Payload

The foundational payload structure required for all webchat notifications. Includes the sessionuuid needed to target a specific webchat client.

# Sending a Message

Send text, markdown, or HTML messages to the webchat client, with optional custom agent names.

# Sending a Form

Send interactive forms to collect input from the user within the webchat interface.

# Status Message

Display a temporary loading or status message in the webchat client, with configurable timeout.

# Client Settings

Update webchat client configuration including default country code, channel switching, file uploads, and voice notes.