Notifications

Webchat

# Overview

Webchat is a web component that enables real-time communication with your website visitors through an embedded chat interface. It provides a seamless way to engage with users directly in their browser.

Here's an example of webchat implementation on stubber.com:

# Implementation Guide

# 1. Create a Webchat Profile

To get started, you'll need to create a webchat profile to configure your chat interface settings.

# 2. Choose a Routing Method

Webchat offers two routing methods for handling chat traffic:

• Heimdall Routing: An advanced routing system with complex routing capabilities and potential for load balancing
• Stub Routing: A simplified routing approach for basic implementation needs

Learn more about choosing the right routing method for your use case.

# 3. Configure Chat Contexts

Set up the following contexts to manage your webchat interactions:

• Create Context: Handles new chat session initialization
• Default Context: Manages ongoing chat interactions

# 4. Additional Configuration

Once your basic setup is complete, refer to the Webchat Notification Parameters documentation for advanced functionality and customization options.

# Advanced Implementation

Webchat provides extensive control over the component's behavior and appearance on your website. For a practical implementation example, check out our demo e-commerce application.