Manage

Teams

Manage team membership, roles, and permissions within your Org.

In Stubber, users are managed through contacts and teams.
Contacts represent people linked to your Org, while teams define what those people can do once they’re invited to Stubber.

Important: A contact only becomes a Stubber platform user when they are invited to join Stubber by email — typically when you add them to their first team in your Org.

# Adding a User to an Org

If you have the right permissions, you can add someone to your Org in two steps:

1. Add Them as a Contact

   • Go to the Contacts tab in the Manage application.
   • Create a new contact by entering their name and at least one contact detail (usually an email address).
   • This only stores their information — they won’t yet have access to Stubber.

2. Add Them to a Team

   • Go to the Teams tab in Manage.
   • Add the contact as a member of the team you want within the Org.
   • If the contact isn’t already a Stubber user, you’ll be prompted to invite them to Stubber.

When you choose to invite them, they’ll receive an email invitation to create a Stubber account and join your Org.
If they’re already a registered Stubber user, they’ll simply gain access to your Org based on their team membership.

# Roles and Permissions

Each team in an Org can be assigned its own permissions for creating, editing, and viewing resources such as templates, articles, contacts, teams, and orgs.
This allows fine-grained access control based on each team’s responsibilities.

To create a team:

1. Go to the Teams tab in Manage.
2. Click + Create Team and configure its permissions.

When assigning permissions, you can enable or disable create, edit, and view access for each resource type.
You can mix and match these options — for example, a team might only view contacts but create and edit templates.

Once a team is set up, you can add members to it.
The permissions you assign automatically apply to all team members, making it easy to control access through team membership.

# Team Hierarchies

Teams can have parent teams, allowing you to create a structured hierarchy within your Org.
This can be useful for organizing access by function, department, or project — for example, a “Support” team under a “Customer Operations” parent team.

To manage or update contact information, see Contacts.