1. Inbox
  2. Chat View

Inbox

Chat View

The Chat View is a dedicated page that displays the full message history of a stub as a conversation feed.

Accessing Chat View

In the Inbox stub listing, each row has a chat icon button. Clicking it opens the Chat View for that stub.

The Chat View URL follows the pattern:

        /{orgdomain}/chat/{stubref}

      

Message Feed

Messages are displayed chronologically, oldest first. The feed loads incrementally — scroll down to load older messages. New messages arriving in real time are appended automatically.

Three types of entries appear in the feed:

Type Description
Customer message Incoming messages from the customer.
Outgoing message Messages sent by an agent or AI assistant.
Action pill A record of a system action. Hidden by default — toggle via the menu in the header.